Galileo is looking for detail-focused, service-minded relationship builders to join our Customer Success team. The Customer Success Specialists will be the faces of Galileo, spreading the word about our programs, welcoming families via phone and email, and guiding them through the enrollment process. This role is the perfect vehicle to grow in the business and marketing fields, as you’ll gain first-hand knowledge of what it takes to provide world-class service to thousands of customers.
We value divergent thinkers who bring various experiences and viewpoints to the table at Galileo. We strongly encourage members of underrepresented groups and people of diverse backgrounds to apply.
Who are you?
Who are we?
We think the world needs innovators. We also think kids who learn to explore and fail without fear—the essence of innovation—are happier, more creative and more confident when faced with life’s challenges. And we think kids with these skills are more likely to change our world and be the masters of their own.
It takes a village to bring best-in-class, ever-evolving educational programs to over 30,000 kids each year. At HQ, we believe that we are Galileo; through the work of each contributor and team, we bring our values to life, and constantly make our company and culture better. Because here, values aren’t just lip service — we aim to be more visionary, courageous, collaborative, determined and reflective each day, and back that effort up with structure to ensure our success. People who work hard, seek feedback to improve their work and themselves, feel deeply accountable for excellent work product, and play very, very well with others tend to thrive in our culture. Complainers don’t.
We like each other, we joyfully work hard together, and united by a shared dedication to our mission to create a world of fearless innovators, we encourage innovation in everything we do. We’re also a certified B Corp, and uphold a company-wide commitment to camper inclusion and broadening our impact. Learn more about our purpose from our CEO & Founder, Glen Tripp.
What’s the team like?
This isn’t your ordinary Customer Service department. Galileo’s Customer Success team is made up of relationship masters, whose work revolves around a deep sense of pride for Galileo’s programs and an unrelenting commitment to top-notch customer experience. You will join a team of charismatic problem-solvers and storytellers, who always operate with thoughtfulness and empathy.
What’s the job, really?
What are we looking for?
We welcome your application, even if you don't feel like you meet all of the requirements listed above.
Schedule & Time Commitment
Benefits & Compensation
Due to COVID-19, Galileo currently adheres to a work from home policy. More information to be provided during the interview stage.