Staff Coverage Specialist

Galileo is looking for an astute, diligent Staff Coverage Coordinator to join our fast-paced spring/summer HQ team. This seasonal team-member will support every stage of ensuring our camps are fully covered by exceptional substitute staff when needs emerge throughout our busiest weeks—including extending employment offers, supporting onboarding and hiring, and dispatching subs during summer—all while embodying a constant commitment to quality service.

We value divergent thinkers who bring various experiences and viewpoints to the table at Galileo. We strongly encourage members of underrepresented groups and people of diverse backgrounds to apply.

Who are you?

• You are intrigued or inspired by Galileo’s mission and purpose. Innovation education, project-based learning, and working in a professional, welcoming, deeply camp-inspired environment should sound like things you’re ready to explore or sign up for.

• You’re a deeply accountable, performance-driven team-player. You take great pride in contributing your talents, leading to concrete success toward both team and individual goals.

• You can juggle—and juggle well. You can manage a variety of projects simultaneously. Incoming emails? Multiple stakeholders? Easy breezy. You manage your time well and keep your calendar in tip-top shape.

• You’re nimble and eager to grow. You’re excited to join a high-functioning team, and continuously seek feedback to learn and grow.

• You care about people and the relationships you build with them. You communicate clearly and effectively, while acting with a deep sense of empathy.

Who are we?

At Galileo, we believe the world needs innovators and that innovation can be taught. We also think kids who learn to explore and who are willing to tackle challenges despite their fears are happier, more creative, and more confident when faced with life’s challenges. And we think kids with these skills are more likely to change our world and be masters of their own.

It takes a village to bring best-in-class educational programs to tens of thousands of kids each year in person. Each of our employees takes personal responsibility for bringing our values to life and to make our company and culture better. Here, values aren’t just lip service — we aim to be visionary, courageous, collaborative, determined, and reflective each day, and back that effort up with structure to ensure our success. People who joyfully work hard together, seek feedback to improve themselves, feel deeply accountable for their work, are mission-driven, and play well with others tend to thrive in our culture. 

We’ve been recently ranked #1 on the Best Places to Work in the Bay Area (and have been on the list for twelve plus years running) and have been named one of Forbes’ Best Small Companies in America Joining Galileo means joining an organization that is a model of innovative learning, with a company-wide commitment to Inclusion and Diversity, broadening our impact and a stellar staff experience. 

What’s the job, really?

We’re looking for a Staff Coverage Coordinator who not only enjoys delivering exceptional candidate or customer care, but also relishes managing logistical details in support of the success of a team.

• You’ll extend offers to new substitutes and guide them through onboarding and associated communication, which may include everything from training follow-up and supporting staff with their first on-site days at camp.

• You’ll be the voice of Galileo to candidates and staff. You will exemplify the special Galileo brand of candidate care, while skillfully and warmly delivering top-notch service to all team-members via email and phone.

•  You’ll dispatch subs daily to camp programs in your region. You will review incoming needs and communicate coverage plans to Camp Directors. 

• You’ll support substitute staffers through their summer experience. When Camp is in session you will be the leader of your sub pool and the caretaker of their camp experience. This means responding to their questions, checking in on them throughout the summer and soliciting their feedback. 

What are we looking for?

• Bachelor's degree or equivalent experience

• 1-2 years experience in an administrative role preferred, but not required

• 1-2 years experience in a customer service role preferred, but not required

• Demonstrated experience with the Microsoft Suite and Google Suite

• Ability to pick up new processes quickly

• Experience working with Galileo summer programs helpful, but not required

• Inclusive mindset, with a deep commitment to building diverse learning environments

• Skill at and experience with soliciting and implementing feedback to improve performance

• Must be located in Washington, California, Colorado, Illinois, Virginia, District of Columbia, Maryland.

Schedule & Time Commitment

• May 15 - August 30
• May - Jun: 30 hrs/week
• June 12 - August 30: 20-40 hrs/week

• Must be able to begin work at 7am local time when camp is in session from June-August

Benefits & Compensation

• Between $18-$19.00/hour

• Temporary employee (non-benefited)  

• Paid sick leave is accrued at a rate of one hour per every thirty hours worked. Accrual begins on the first day of employment. Paid sick leave may be used beginning on the 90th day of employment

• We offer a significant camp discount to year-round and seasonal employees  

Work Location

The position is remote. We are able to employ candidates who are based in the following states: Location possible in following states: Washington, California, Colorado, Illinois, Virginia, District of Columbia, Maryland. Potential to work from Galileo Learning Headquarters, 1021 Third Street, Oakland, CA 94607 for local hires. 

COVID-19 Vaccination Policy

Galileo prioritizes the health and well-being of our staff and vaccines are the best tool currently available to protect our staff. Therefore, for everyone's safety as a condition of employment, all employees will be required to demonstrate that they have been fully vaccinated against COVID-19 if their role requires them to be in-person (per OSHA’s COVID-19 Vaccination Emergency Temporary Standard). Whether you require a reasonable accommodation or exemption will not impact consideration of your candidacy.